Dutch speaking Technical Advisor
SpotOnConnections
Portugal - Lisbon
há 2 dias
source : Loadjobs

Job Description

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues.

Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

As a Technical Support Advisor, you will :

Respond to inbound customer requests, document relevant case information

Ensure excellent customer satisfaction

Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone / email / chat / social / social messaging channels (as assigned)

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

Collaborate with other technicians to resolve or properly close help tickets

Manage an individual ticket queue

Responsible to follow the direction of management and provide feedback

We are looking for :

Native or Proficient Dutch (C2)

Fluency in English (B2)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

Demonstrate patience when communicating and solving issues

Treat all data and personal information with utmost confidentiality

Keep up with the latest IT and tech-related trends

Proactive, self-motivated and a great team player

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Customer Service

Language Requirements

Visa Support

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