Indie Campers is about to launch a marketplace for RV rentals and a marketplace for unique outdoor stays. With that in mind, we are looking for an experienced and highly dedicated professional to build, scale and manage these exciting new businesses.
The Head of Marketplace will report directly to the CRO, being the ultimate responsible for the success of the marketplaces from a sales (GMV), customer satisfaction and cost efficiency perspectives.
We expect you to plan the project and oversee all subprojects that are required to launch and develop the marketplaces into industry-leading platforms.
You will lead the Marketplace team, being responsible for coordinating all necessary efforts, initiatives and controls across the different teams to ensure delivery quality.
You will be required to lead the pace and manage team motivation and engagement into a result driven mindset. Additionally, we expect you to identify and establish products, procedures and key partnerships with the ultimate goal of maximizing the value proposition.
On top of the traditional roles of a Marketplace Manager, who is responsible for managing the whole unit or company, you will be required to constantly communicate with other departments to guarantee a great balance and complementarity between your products and Indie Campers rental business.
Main Responsibilities :
Develop and grow the marketplaces with excellence. You will be responsible for all KPIs namely with regards to GMV, customer satisfaction and efficiency;
Engage, manage and supervise the Marketplace Team with the purpose of constantly enhancing the marketplaces’ value proposition;
Design and implement business strategies, products and procedures that ensure alignment with short-term and long-term objectives developed in tandem with the management team, including boosting the marketplaces’ dynamics.
Translate strategy into actionable goals for product design, performance and growth;
Oversee marketplace operations, making sure that goals are met;
Constantly monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting;
Build and manage key partnerships with third-parties, such as Insurance Providers, to guarantee rental safety and enhance marketplace’s users value;
Collaborate with the Management Team in setting up the marketplace vision and operational strategy.
BA / BS / Masters in Business, Economics, Finance, Engineering, or similar (mandatory)
Fluent in English (mandatory);
4-8 years of relevant experience in a similar role (mandatory);
2+ years experience in team management (mandatory);
Experience building and managing high-performing teams, with a natural leadership attitude that rallies people towards the same goal;
Be able to diagnose problems quickly and have foresight into potential issues;
Outstanding at solving complex problems that require logical reasoning and good analytical skills;
Self-starter with ability to take on tasks independently and great team-player;
Able to work in a highly dynamic and international environment.