We are looking for a talented Business Process Analyst who will give support to the team of Program Managers on licensing and IP delivery issues.
Major part of work will consist of developing metrics that provide data for program management processes and assisting customers in developing and improving their methods of IP cataloging and storage.
Collaborate with internal organizations and Customers to support product delivery and licensing, ensuring processes throughout the Business Unit are compliant with customer contracts.
Assist international teams in Sales, Marketing, Customer Support, and others in both pre-Sales and post-Sales roles.
Conduct data preparation, tracking and reporting, resolve customer licensing issues,
Provide constant suggestions on improvement of processes related to product delivering and managing licenses.
Bachelor of Science or Art degree in Business, Engineering or Applied Science (or equivalent) with a focus on Sales Operations, IT, or business analytics is preferred
3+ years of experience in Operations or IT Project Management
Excellent English written and verbal communication skills
Strong background with advanced personal computer skills including MS Word, Excel, PowerPoint, Visio, SharePoint or CRM
Experience with product licensing (using FlexLM) and delivery (ftp, web based), plus associated business contracts is highly preferred
Experience in working with a variety of internal teams, management levels, cultures and personalities
Good organizational and project management skills, problem solving oriented and commitment to deliver
Direct contact with external and internal customers is required so excellent communication skills (written and verbal) are essential.
Ability to learn and become proficient in IP matters (patents, trademarks, and / or IP litigation) if not already knowledgeable in such matters
Experience in understanding XML and performing data analysis using specialized tools and techniques (e.g. PowerPivot, PowerBI, DAX, SQL, VBA, etc.) are a plus
Being a responsible employer, we strongly promote diversity and are open to both male and female candidates.
Still uncertain? Just apply with your resumé and give us a chance to get to know you.