Dutch-speaking Customer Service for a fashion company in Lisbon - 100293
PVH
Lisbon
há 4 dias

Dutch-speaking Customer Service for a fashion company in Lisbon

If you’re interested in design and enjoy interacting with people remotely, we would like to meet you! We have a great opportunity for motivated individuals based in Lisbon.

We are looking for Dutch speakers with great communication skills and customer sensibility.

Dutch-speaking Customer Advisor for PVH (Lisbon based)

Become a member of the first class PVH Support Team in Lisbon. An exciting and international atmosphere awaits you. Your mission will be to deliver telephone and written support in a polite and helpful manner.

Work abroad in your native language for a big company and get real career opportunities!

About the Company :

PVH is an American fashion group running world-loved labels as Calvin Klein and Tommy Hilfiger. Based in New York, the company operates in more than 40 countries and has more than 36.000 employees.

The Profile :

  • Your mother tongue is Dutch
  • You are fluent in English (B2)
  • You have excellent communication skills
  • You are open to learn everything about customer service
  • You are able to work 160h / month on a rotational shift pattern
  • Previous experience in customer service is a plus, but not necessary
  • Your responsibilities :

  • Listen to Dutch-speaking customers questions and concerns, providing the best possible answers and solutions
  • Assist with orders, deliveries, payments and returns via phone, e-mail, chat and social media channels
  • Provide information about trendy products, advice and quick assistance on payment methods, delivery, exchange and guarantee
  • Cross-selling and upselling of products after providing help to the customer
  • Benefits

  • 2 weeks paid intensive training for all new employees with focus in computer software programs and customer management
  • Full-time position in a big company
  • Temporary, renewable employment contract (with an initial duration of one year; permanent employment contract after 2 years)
  • Competitive salary + bonus
  • If you work on weekend days, you receive a shift allowance of 25% of the hourly wage. On a Portuguese public holiday, you receive an additional day of holiday (you have 22 days a year)
  • Nice office with central location
  • Private health insurance
  • Relocation package (only for candidates coming from abroad)

  • Pick-up from the airport and administrative support for your integration in Portugal
  • Subsequent reimbursement of flight costs
  • Free annual flight home
  • Accommodation in a room in a company’s flat in Lisbon
  • Free Portuguese courses, water sports, soft trekking and much more
  • PVH believes in a world full of forward design, creativity and good-quality apparel. Do you dream to work for a global project from sunny Lisbon?

    If you are a positive, proactive and responsible person, we would like to hear from you!

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