Resort Representative Azores
HOTELBEDS
Portugal - Açores
há 19 dias

Hotelbeds Group is a leading provider of travel solutions which comprises of four specialist business units. The most established business unit is Bedbank -

the No.1 B2B bedbank worldwide and Bedsonline - a leading booking engine used by retail travel agencies worldwide.

  • We also specialise in solutions within Destination Management a luxury travel and cruise port services as well as meeting and incentive solutions company;
  • Transfer and Activity Bank a supplier of transfer routes and destination activities as well as excursions and car rental products and New Ventures a business that offers a variety of solutions to help push boundaries in visa outsourcing and processing, marketing solutions and B2B car rental booking.

    All of Hotelbeds Group business units play an important role in reshaping travel across a diverse range of market segments.

    Our Destination Management business unit comprises of three strong global brands working together to shape the way people experience travel in locations worldwide.

    Destination Services provides destination management. Intercruises provides cruise port services. Pacific World offers meeting and incentive solutions across all continents.

    The in-depth knowledge of our local teams spread across more than 40 countries gives Destination Management its leading edge.

    This position sits within our Destination Management unit.

    JOB DESCRIPTION :

    KEY RESPONSIBILITIES.Duties may vary according to the type of guests that arrive with the tour operator but will typically include some or all of the following :

  • Meeting the guests at the airport;
  • Escorting guests to their accommodation;
  • Organising and hosting welcome meetings at the hotels where the guests are staying
  • Selling and organising excursions and other activities;
  • Selling car hire and other services;
  • Responding to clients' queries (this may involve being on duty for set times each day);
  • Handling client issues, such as : lost luggage or passports; allegations of theft or other crimes; problems with rooms;
  • health problems, injuries or even deaths;
  • Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions;
  • Resolving any conflict with or between clients;
  • Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies;
  • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions;
  • Accompanying customers on excursions and acting as a guide;
  • Taking part in and organizing daytime and evening entertainment;
  • Checking hotel standards and safety procedures;
  • Completing risk assessments and health and safety checks;
  • Keeping basic accounts and records and writing reports;
  • Experience in the use of Office Package (Excel, word, PPP) and Outlook. CANDIDATE PROFILE.
  • A service and people orientated mind-set that will deliver our customer service.
  • Previous experience of working in customer service or sales advantageous
  • A confident and positive personality with the commitment to go beyond the norm.
  • Strong communication and presentation skills
  • Able to cope with ever-changing tasks and working hours in line with business requirements
  • Good knowledge of German a priority and English . Additional European languages advantageous.
  • You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider.

    We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work :

    Within an innovative, engaging and multicultural environment.

    Have the opportunity to build strong and lasting business relationships and friendships from around the world.

    Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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