5G Core - Customer Support Engineer - FRENCH Speaker
Amadora, Portugal, Portugal
há 6 dias

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services.

It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit.

This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

We are seeking a Support Engineer to join our care team based in Amadora, Portugal.

As a Support Engineer you will be responsible for planning and executing technical tasks in order to support our enterprise and global customers across the globe.

In this role you will be working in a team but you will be autonomously able to solve the customer issues and accommodate their requests (received in the ticketing tool) according to Nokia Processes.

The engagement with the customer will be made mainly via email and over the phone when required.

What you will learn and contribute to

  • Plan, design, test, execute, analyse, and report on process improvements to gain fastest troubleshooting.
  • Review network problems and ensures all learning’s are shared with appropriate stakeholders.
  • Develop scripts / macros to perform health checks to speed up troubleshooting efforts.
  • Provide technical guidance, leads CH workshops, and support to other GC CH engineers to avoid / minimize troubleshooting challenges.
  • Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GC.
  • Review recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.
  • Launch, trials and pilot projects support and SW Upgrades
  • Your skills and experience

    You have :

  • Engineer graduated in Telecommunications IT or Electronic Engineering or on related field,
  • Fluent spoken and written English.
  • Understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks
  • It would be nice if you also had :

  • Knowledge with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols.
  • Knowledge with Core products (Subscriber Data Management) NT-HLR, HSS, OneNDS, One-EIR and One-MNP
  • Candidates should possess following personal attributes

  • Good team player
  • Ability to work under pressure
  • Willingness to continuous learning
  • Ability to work independently
  • 24x7 availability when needed to cover eventual customer emergencies (but you will be usually working the normal office hours)
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.


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