Dutch customer advisor for signify – 1000€ signing bonus - (Lisboa)
Webhelp Portugal
Moscavide, Moscavide, Lisboa
há 16 horas
source : Turijobs

Empresas : Webhelp Portugal

About the job role : Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Customer Support Advisor, you will :

  • Answer and / or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
  • Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
  • Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
  • Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position. We offer you :
  • Competitive wages (14 monthly payments per year)
  • Meal allowance in voucher card (net)
  • Performance bonus
  • 1000€ Signing Bonus
  • Extra Bonus
  • Private Health insurance with a dental plan
  • Relocation package for people coming from abroad
  • Possibility to Work from Home for people already based in Portugal*
  • Requisitos : We are looking for :

  • Native or Proficient Dutch (C2)
  • Fluency in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Treat all data and personal information with the utmost confidentiality
  • Proactive, self-motivated and a great team player
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