Empresas : Webhelp Portugal
About the job role : Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Customer Support Advisor, you will :
Answer and / or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position. We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance in voucher card (net)
1000€ Signing Bonus
Private Health insurance with a dental plan
Relocation package for people coming from abroad
Possibility to Work from Home for people already based in Portugal*
Requisitos : We are looking for :
Native or Proficient Dutch (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Proactive, self-motivated and a great team player