Ready for something different and exciting ?
You will be the face of Smartbox towards our customers&partners, delivering an excellent service via phone, email, chat and social media.
You will also be focused on strengthening our B2B partnerships base by supporting them in the their daily business including partner onboarding, support of the use of process and tools and generally ensuring that partners are in a position to work easily and efficiently.
Key Responsibilities include :
Support the customer and work on upsell during exchange and order proces
Effectively manage incoming contacts from customers&partners in all channels
Record specific details of customer & partner contacts & ensure actions taken on each and every case
Research answers or solutions as needed within our policies&help to identify improvement areas
Effective complaint handling
Ensure Partners are aware of the latest innovations as a means to driving partner engagement and satisfaction
Keep the schedule adherence to a tee to support the colleagues and customers to your best ability
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process
Work effectively with the team to deliver and exceed KPI’s for quality and quantity
Required Competencies / skills :
Proficient communication skills in French and fluent in English
Strong organizational, time management and problem solving skills
Enthusiastic and positive attitude
Able to exercise independent judgment on situations and to work in a fast paced environment
Benefits :
Employed directly by Smartbox
Competitive salary with monthly bonuses
Working days : Monday to Friday
Hybrid (2 days / week form office)
Meal allowance ( 150€ / month)
Health insurance from day 1
Monthly pampering (Massages, Nails, eyebrows)
Weekly sport activities
Be part of dynamic and energetic teamOpportunity for career progression 
