French Partner & Customer Support Executive - Lisbon (hybrid remote)
SmartBox
Almada, Portugal
há 5 dias

Ready for something different and exciting ?

You will be the face of Smartbox towards our customers&partners, delivering an excellent service via phone, email, chat and social media.

You will also be focused on strengthening our B2B partnerships base by supporting them in the their daily business including partner onboarding, support of the use of process and tools and generally ensuring that partners are in a position to work easily and efficiently.

Key Responsibilities include :

Support the customer and work on upsell during exchange and order proces

Effectively manage incoming contacts from customers&partners in all channels

Record specific details of customer & partner contacts & ensure actions taken on each and every case

Research answers or solutions as needed within our policies&help to identify improvement areas

  • Effective complaint handling
  • Ensure Partners are aware of the latest innovations as a means to driving partner engagement and satisfaction
  • Keep the schedule adherence to a tee to support the colleagues and customers to your best ability
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process
  • Work effectively with the team to deliver and exceed KPI’s for quality and quantity
  • Required Competencies / skills :

  • Proficient communication skills in French and fluent in English
  • Strong organizational, time management and problem solving skills
  • Enthusiastic and positive attitude
  • Able to exercise independent judgment on situations and to work in a fast paced environment
  • Benefits :

  • Employed directly by Smartbox
  • Competitive salary with monthly bonuses
  • Working days : Monday to Friday
  • Hybrid (2 days / week form office)
  • Meal allowance ( 150€ / month)
  • Health insurance from day 1
  • Monthly pampering (Massages, Nails, eyebrows)
  • Weekly sport activities
  • Be part of dynamic and energetic teamOpportunity for career progression
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