Feedzai is the market leader in fighting fraud with AI. We’re coding the future of commerce with today’s most advanced risk management platform powered by big data and machine learning.
Founded and developed by data scientists and aerospace engineers, Feedzai has one mission : to make banking and commerce safe.
The world’s largest banks, processors, and retailers use Feedzai’s fraud prevention and anti-money laundering products to manage risk, while improving customer Experience.
The Product Education team is responsible for developing and delivering all training and documentation for Feedzai. Our team creates engaging learning paths, courses, modules, user guides, and documentation to empower users to understand and use our products effectively.
We are looking for an experienced Technical Writer to design, create, and maintain high-quality documentation that allows our users, both internal and clients, to successfully understand and use our products.
You will work closely with our product teams, engineers, subject matter experts, and others to weave together a cohesive experience for our users.
Our ideal candidate will contribute industry best practices and help guide our efforts to modernize and scale our documentation in agile ways.
Collaborate closely with development teams to produce documentation for a portfolio of products.
Make complex ideas, concepts, and tasks understandable to our diverse personas.
Create and maintain top-quality documentation that is effective and persona-centric.
Develop training resources for new hires and collaborators.
Work independently or in collaboration with other Technical Writers in the team, receiving and giving feedback to improve the documentation.
Work in a docs as code and agile methodology, where documentation is produced and published following the same process as software, creating a complete product package.
Help connect and integrate documentation and training materials to create one cohesive learning experience for our users.
5+ years of experience in a technical writing position at a software company.
MSc degree required, with education in Technical Writing, English, Journalism, Education, Communications or a related field.
Excellent written and verbal communication skills in English.
Solve complex problems in effective and creative ways.
Highly organized, with acute attention to detail and able to work independently as well as in a collaborative team environment.
Interact with peers, management, and customers to share and gain acceptance on complex information.
Use independent judgement to solve strategic challenges that impact the department and the organization.
You thrive in rapidly changing environments with competing and shifting priorities, while keeping focused on quality and detail.
You keep the big picture in mind and are always on the lookout for ways to evolve.
Previous experience with user requirements and content structuring either in technical writing or similar environments.