Spanish Team Leader - Lisbon, Portugal
Webhelp Portugal
Lisbon, Portugal
há 1 dia
source : Europe Language Jobs

Description : About Us We enrich customer experience and business solutions to create lasting value for the world’s most exciting companies.

We use our smarts, our hearts and a drive to make business more human.

We do everything from helping our clients to build smarter, better, human customer experiences, to moderating their social media for them, and providing payment services.

  • Everything we do for our partners (in business); we do with our partners, it’s in our nature to have your back. What you will take care of Guarantee continuous monitoring of the attainment of the team KPI targets;
  • Implement action plans on a daily basis in order to improve performance;Ensure the quality standards (ISO, NF345, LRS) are respected;
  • Ensure the availability of resources (absenteeism) and production activities;Offer opportunities to improve product development and optimization;
  • Coach and motivate the team;Develop team performance (quality control, knowledge control, performance management), to meet the client's requirements and Webhelp vision;
  • Requirements : What we are looking for in a candidate Native or Proficient Spanish and fluent English (minimum level B2)Excellent communication skills coupled with empathy and team spiritPrevious experience in Customer Service or in team management is a plusFor non-EU residents, it is mandatory to have a valid work permit.

    Offer : What we will offer successful candidates Competitive wages (14 monthly payments per year)Performance bonusTransportation allowance Health insurance (after 6 months contract)Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.

    Life at our company Work with adventurous people from over 15 nationalitiesBenefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!We promote inter-company mobility to work at any of our sites around the world.

    New and modern office located where the action is : Lisbon- Portugal.

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