Spoton Connections
Lisbon, Lisbon, Portugal
há 1 dia
source : JobsFactor

Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below

the main duties and requirements :

Responsibilities :

  • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.
  • Be autonomous, do not hesitate to improve your own learning to ensure you have enough
  • knowledge and mastery of software to excel in the role.

  • Being multitasking and adapting to a very dynamic environment.
  • Continuously looking for ways to provide an effective solution for Customer’s needs while
  • improving the team’s and your own performance.

  • Respect established processes, service level agreements with clients in terms of quality by
  • achieving and excelling individual and team goals.

  • Establish and maintain effective collaboration with client’s partners.
  • Be able to maintain a constructive state of mind even in difficult situations.
  • Requirements :

  • Fluency in written and spoken Dutch and English.
  • Customer orientation - Know how to identify the client's needs in a precise and direct way so
  • as to respond passionately to customer requests. The fact that Customer satisfaction is


  • Empathy - Know how to put yourself in the client's shoes and reassure them about their
  • expectations.

  • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of
  • tourism.

  • Teamwork - Passion for teamwork.
  • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
  • Communication - Excellent verbal and written communication.
  • Resistance and Autonomy - Demonstrate adaptability to the working environment and
  • autonomy.

  • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on
  • customer satisfaction.

  • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed
  • objectives.

  • Availability - Flexibility - Work in rotary schedule.
  • Desired criteria :

  • Experience in customer service in telephone or face-to-face, in the field of tourism, where you
  • have had to build a relationship with customers.

  • You are passionate,
  • You have excellent oral and written communication skills.
  • You want to deliver excellent customer service,
  • You pay attention to detail,
  • You are creative,
  • You can work in a work environment with short delays and high volume.
  • Your spearhead can be summed up as a master word : to satisfy the customer by all possible
  • means (You are totally dedicated to a customer satisfaction).

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