Tax Processor
BNP Paribas
Lisbon, Lisbon, Portugal
há 3 dias

BNPParibas is a leading European bank with an international reach. It has apresence in 72 countries, with more than 202,000 Employees including morethan 154,000 in Europe and over 5,000 in Portugal alone.

BNPParibas is present in Portugal since 1985, having been one of the first foreignbanks to operate in the country. Today, BNP Paribas has several entitiesoperating directly in this territory, offering a wide range of integratedfinancial solutions to support its clients and their businesses.

Worldwide,the Group has key positions in its three main activities : Domestic Markets andInternational Financial Services (whose retail-banking networks and financialservices are covered by Retail Banking & Services) and Corporate &Institutional Banking, which serves two client franchises : corporate clientsand institutional investors.

The Group helps all its clients (individuals,community associations, entrepreneurs, SMEs, corporate and institutionalclients) to realise their projects through solutions spanning financing,investment, savings and protection insurance.

ROLEAND RESPONSABILITIES

  • Active part of a team working towards a common goal, following procedures and work organisation
  • Deal with several departments and interact with different BP2S activities, allowingfor the opportunity to expand the knowledge of all team members
  • Controls and procedures

  • Set up and update clients’ accounts
  • Check internal procedures database and market updates and act in accordance with its specificities
  • Update the operational procedures
  • Check and perform technical and / or administrative operations
  • Request information from BP2S clients
  • Manage setup, processing and validation of operations
  • Receive clients’ instructions, monitor and analyse data, validate and send instructions (when applicable)
  • Ensure payments are received and processed (when applicable)
  • Perform controls and analyse requirements
  • Perform daily operational controls and ensure the follow-up and updating of operational procedures
  • Analyse and integrate missing data in the system and match criteria
  • Compare data from different sources and ensure reliability
  • Obtain and update information in appropriate tools
  • Forward request to the respective department for processing
  • Manage email inboxes
  • Ensure that exceptions are escalated and properly reviewed, researched, documented andsolved
  • Reports & KPI s

  • Extract reports
  • Gather information and figures from the different operations and procedures, and report them to support the decision process
  • Setout statistics from the activity
  • Ensure client satisfation

  • Follow up on clients’ instructions
  • Ensure that clients’ queries (internal and external) are dealt with in a timely and adequate manner
  • Check, analyse and escalate errors
  • Provide and / or disseminate information to the Account Manager and propose solutions in order to improve client satisfaction
  • Respect the norms and standards of BNP Paribas Securities Services
  • Perform tasks and / or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives
  • PROFILE

  • Required level of education : High School minimum. Economics, Management, Accounting or similar (as preferred options)
  • Required level of experience : Up to 2 years
  • EnglishLevel B1-B2
  • Pleasenote that only applications submitted in English will be considered.

    In case you are selected for this role,further documentation will be requested to support your hiring process.

    BNP Paribas is an equal opportunity employer and proud to provide equalemployment opportunity to all job seekers. We are actively committed toensuring that no individual is discriminated against on the grounds of age,disability, gender reassignment, marriage or civil partnership status,pregnancy and maternity, race, religion or belief, sex or sexual orientation.

    Equity and diversity are at the core of our recruitment policy because webelieve that they foster creativity and efficiency which in turn increaseperformance and productivity.

    We strive to reflect the society we live in,while keeping with the image of our clients.

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