BNPParibas is a leading European bank with an international reach. It has apresence in 72 countries, with more than 202,000 Employees including morethan 154,000 in Europe and over 5,000 in Portugal alone.
BNPParibas is present in Portugal since 1985, having been one of the first foreignbanks to operate in the country. Today, BNP Paribas has several entitiesoperating directly in this territory, offering a wide range of integratedfinancial solutions to support its clients and their businesses.
Worldwide,the Group has key positions in its three main activities : Domestic Markets andInternational Financial Services (whose retail-banking networks and financialservices are covered by Retail Banking & Services) and Corporate &Institutional Banking, which serves two client franchises : corporate clientsand institutional investors.
The Group helps all its clients (individuals,community associations, entrepreneurs, SMEs, corporate and institutionalclients) to realise their projects through solutions spanning financing,investment, savings and protection insurance.
Active part of a team working towards a common goal, following procedures and work organisation
Deal with several departments and interact with different BP2S activities, allowingfor the opportunity to expand the knowledge of all team members
Controls and procedures
Set up and update clients’ accounts
Check internal procedures database and market updates and act in accordance with its specificities
Update the operational procedures
Check and perform technical and / or administrative operations
Request information from BP2S clients
Manage setup, processing and validation of operations
Receive clients’ instructions, monitor and analyse data, validate and send instructions (when applicable)
Ensure payments are received and processed (when applicable)
Perform controls and analyse requirements
Perform daily operational controls and ensure the follow-up and updating of operational procedures
Analyse and integrate missing data in the system and match criteria
Compare data from different sources and ensure reliability
Obtain and update information in appropriate tools
Forward request to the respective department for processing
Manage email inboxes
Ensure that exceptions are escalated and properly reviewed, researched, documented andsolved
Reports & KPI s
Gather information and figures from the different operations and procedures, and report them to support the decision process
Setout statistics from the activity
Ensure client satisfation
Follow up on clients’ instructions
Ensure that clients’ queries (internal and external) are dealt with in a timely and adequate manner
Check, analyse and escalate errors
Provide and / or disseminate information to the Account Manager and propose solutions in order to improve client satisfaction
Respect the norms and standards of BNP Paribas Securities Services
Perform tasks and / or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives
Required level of education : High School minimum. Economics, Management, Accounting or similar (as preferred options)
Required level of experience : Up to 2 years
Pleasenote that only applications submitted in English will be considered.
In case you are selected for this role,further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equalemployment opportunity to all job seekers. We are actively committed toensuring that no individual is discriminated against on the grounds of age,disability, gender reassignment, marriage or civil partnership status,pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because webelieve that they foster creativity and efficiency which in turn increaseperformance and productivity.
We strive to reflect the society we live in,while keeping with the image of our clients.