Collection Agent
HAYS
Lisboa
há 5 dias
source : Expresso Emprego

PARTILHAR

Collection Agent - Italian Speaker Algés (M / F)

Your new company :

Our client is a Shared Services Center located in Lisbon.

Your new role :

Improve Subsidiary DSO by collecting from customers, applying and respecting the standards and procedures in force in their field of activity.

Ensure customer collection within the contractual deadlines.

Activities :

  • Client portfolio management in a multinational environment;
  • Ensure payment deadlines are met;
  • Receiving customer complaints and forwarding them to the respective subsidiaries;
  • Obtaining missing accounting information from clients - telephone and email;
  • Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;
  • Update, in an accurate and coherent way, Sidetrade with clients' information;
  • Use Sidenotes as a method of contact with the Subsidiary;
  • Properly record all complaints received either by phone or email;
  • Follow-up on customer accounts;
  • Identify solutions to the problems presented;
  • Creation of reports in the area of collections for subsidiaries and corporate headquarters;
  • Establish a network of internal (SSC and Subsidiary) and external contacts (customers).

    What you'll need to succeed :

  • Fluent in Italian and English (mandatory);
  • Previous experience in a similar role;
  • IT Skills : SAP, Sidetrade.

    What you need to do now :

    If you're interested in this role, send us your updated CV.

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