Collection Agent - Italian Speaker Algés (M / F)
Your new company :
Our client is a Shared Services Center located in Lisbon.
Your new role :
Improve Subsidiary DSO by collecting from customers, applying and respecting the standards and procedures in force in their field of activity.
Ensure customer collection within the contractual deadlines.
Client portfolio management in a multinational environment;
Ensure payment deadlines are met;
Receiving customer complaints and forwarding them to the respective subsidiaries;
Obtaining missing accounting information from clients - telephone and email;
Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;
Update, in an accurate and coherent way, Sidetrade with clients' information;
Use Sidenotes as a method of contact with the Subsidiary;
Properly record all complaints received either by phone or email;
Follow-up on customer accounts;
Identify solutions to the problems presented;
Creation of reports in the area of collections for subsidiaries and corporate headquarters;
Establish a network of internal (SSC and Subsidiary) and external contacts (customers).
What you'll need to succeed :
Fluent in Italian and English (mandatory);
Previous experience in a similar role;
IT Skills : SAP, Sidetrade.
What you need to do now :
If you're interested in this role, send us your updated CV.