Change Manager
Generix Group
Porto, Portugal
há 6 horas
source : Emprego XL

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain.

Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.

000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?

JOB DESCRIPTION In compliance with ITIL best practices : >

For the standard (catalogue & pre-authorized), the change manager leads a production team that manages the life cycle (from the order to its implementation) >

For non standard changes, the change manager prepares, review and organize Change meetings. To ensure that all information needed are included. MAIN RESPONSIBILITIES >

Define the organization of the team, manage human resources and set objectives; >

Plan and monitor the work of the team; >

Study, prioritize and categorize the change requests; >

Evolve service offers to integrate new standard change (service catalogue); >

Identify normal changes that can become standard changes, and participate in their industrialization; >

Define and guarantee the execution of established processes; >

Follow up the Change operations and solve any related problem to secure actions; >

Manage a consolidated change schedule and solve scheduling / planning conflicts; >

Participate in the prioritization of domains with R&D and Service to increase stability; >

Monitor and guarantee service commitments (delivery, change, ...); >

Have a transverse and consolidated vision of all Changes; >

Ensure consistency, completeness of Change information, and adherence to Processes and Procedures; >

Contribute to the reliability / improvement of these Change-related Processes and Tools in an ITIL context; >

Contribute to various committees and meetings; >

Contribute to reporting on Change activity; >

Produce KPI to follow activity and share them with managers; >

Preparing forecasts and assessing the real impact of changes; >

Cooperation with respective project teams and other leaders involved in organizational change; >

Support and management of the necessary communication activities related to the changes. EXPERIENCE REQUIREMENTS >

Degree in Information Technology, Mathematics or similar will be a plus. Level 4 / 5 in Computer Science, Electronic or similar; >

Experience in a similar activity or at least 5 years of experience in Production Management activity (change, incident, problem); >

ITIL certification is an asset; >

Knowledge of Linux and Windows operating systems (IBMi system would be a plus); >

Knowledge of the EDI arena would be a plus; >

Experience in Change Management or similar positions; >

Knowledge and experience on project management in an Agility context; >

Ability to identify problems at an early stage and to solve them effectively; >

Well-developed listening, communication and decision-making skills; >

Ability to influence people from different levels of the organization; >

Fluent in French and good level of English will be a plus. OFFER >

Attractive compensations and benefits; >

Good team spirit and collaborative environment. For application, please send your CV to : generix.porto generixgroup.com

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