Dutch Customer Support Specialist
ManpowerGroup Solutions, Unipessoal Lda.
Lisboa, Lisboa, Lisboa, PT
há 2 dias

Dutch Customer Support Specialist (M / F) : ManpowerGroup Solutions, Unipessoal Lda.

Descrição do emprego :

Dutch Customer Support Specialist (M / F)

ID :
  • 8551286
  • Data :
  • 20-12-2021
  • Empregador :

  • ManpowerGroup Solutions, Unipessoal Lda.
  • País da Emprego :
  • Portugal
  • Distrito :
  • Lisboa
  • Categoria(s) :

  • Call-Center, Helpdesk e Telemarketing
  • Intervalo salarial :

  • Informação exclusiva JobMatch
  • Descrição da Empresa

    Num mundo do trabalho cada vez mais complexo, exigente e imprevisível, as empresas têm de aumentar a sua produtividade e o seu grau de inovação num contexto de permanente competitividade.

    A ManpowerGroup Solutions (MGS) é líder mundial em soluções de outsourcing, concebidas desde a raiz com orientação para resultados, libertando o Potencial Humano e capitalizando novos modelos laborais

    Descrição do anúncio :

    Manpower Portugal, world leader in Human Resources services, is looking for an energetic, Dutch customer-oriented professional to join our exciting project with our client.

    Responsibilities :

  • Deal directly with customers by phone, email and char;
  • Respond promptly to customer inquiries;
  • Handle and resolve customer complaints within a 1-2 business-day turnaround;
  • Obtain and evaluate all relevant information to handle inquiries and complaints;
  • Keep accurate records of customer inquiries, interactions, and details of actions taken;
  • Follow up on customer interactions;
  • Troubleshoot technical problems and escalate bug reports to management;
  • Performs additional tasks according to business needs.
  • Requirements :

  • Fluent written and verbal communication skills in Dutch;
  • Knowledge in English (B2 level minimum);
  • Excellent customer care skills;
  • Good organizational and problem solving skills;
  • Sense of discretion around confidential information;
  • Strong time management / prioritization skills and multi-tasking ability;
  • Able to handle difficult conversations with patience;
  • Experience in a multinational environment is an advantage.
  • What we offer :

  • International career in a multicultural environment;
  • Initial and continuous training;
  • Work contract;
  • Full-time role on a 40 hour per week contract;
  • Competências :

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  • Candidatura online

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