Dutch Customer Support ( m/f)
SLOT
Braga, PT
há 6 dias

Constituída em Dezembro de 2005 no âmbito da estratégia do Grupo LAS Louro Aeronaves e Serviços, LAS, Lda. (www.las.pt) , a SLOT Empresa de Trabalho Temporário, Lda.

criou uma rede de serviços na área de Recursos Humanos que vai ao encontro das múltiplas necessidades da atual vida das empresas e dos novos desafios encontrados pelas organizações.

A SLOT apresenta-se no mercado nacional e internacional como um parceiro estratégico na área da Gestão integrada dos Recursos Humanos, orientada numa ótica de desenvolver, conceber e implementar nas mais variadas áreas dos Recursos Humanos, soluções e metodologias inovadoras e altamente competitivas.

Trabalhamos com especial enfoque nas necessidades, exigências e estratégias de negócio dos nossos clientes.

Our Client is a world IT leader in the hardware and IT services business. Our Client Business Center, provides 24 / 7 IT services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

Job Description

Dutch Service Desk Agent m / f

Portugal Braga

We are now recruiting fluent Dutch language team members, to support the users who contact the service desk.

We are looking for candidates passionate about technology and innovation, customer-oriented, with the ability to multi-task, and with great organizational, communication, and interpersonal skills.

Our Client is growing and fast and needs ambitious people who will grow with them. Are you the one?

Functions / Tasks / Responsibilities

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests.

Provision of 1st line support for incidents.

  • Technical Capability. Works under supervision, supporting standard technical queries related to a single product / small set of products (e.
  • g. Microsoft products, operating system, basic networking, PCs).

  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
  • Process. Documents actions taken in resolving routine customer inquiries ensuring established processes / systems are followed.
  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
  • Knows when problems are beyond them’ and escalates so they can be resolved.

  • Service Level. Escalates issues as necessary to deliver the required service level and meet or exceed customer expectations / SLAs.
  • Monitors performance through statistical reporting and analysis.

  • Team Working. Acts as a team player and is viewed by colleagues as helpful and effective members of the team.
  • Personal Development Takes ownership of own development and has a development plan in place.
  • Other info

    With our Client, you will enjoy :

  • Competitive salary and bonuses
  • Employment with the possibility of a permanent contract
  • Life insurance and private health insurance extensive to family members for free and since the first day of employment
  • Work life balance with part-time / full-time schedules available and 25 annual leave days
  • International career in a dynamic and enthusiastic environment
  • Training and internal career progression plan upon hiring
  • Dynamic and enthusiastic work environment with colleagues from more than 60 countries
  • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment, and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
  • Great Facilities at Central locations well served by public transportation, bicycle access and services
  • If you are moving to Portugal, our Client also offer the support of their Welcome Onboarding and Relocation to help you settle in.
  • Remote Working Available
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