Dutch Airline Customer Advisor
Webhelp Portugal
Lisbon, PT
há 4 dias

Your mission

  • Maintenance of the Project’s social media platforms
  • Offering information, solutions and counseling to customers via phone and email
  • Manage reservations back office (new reservations, ticket issuing, reservation amendments)
  • Post sales service (litigation and compensation management)
  • Achievement of the performance targets defined by the project
  • Management of the administrative process (invoicing, written communication and emission of travel documents)
  • Profile

  • Native or fluent in Dutch
  • Good command of English (minimum B2)
  • Previous experience in customer service, tourism or travel is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Ease in multitasking several applications at once
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non-EU residents it is mandatory to have a valid work permit
  • What we offer

  • Opportunity to be part of a challenging and fast-paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes : one to three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place Lisbon, Portugal
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