Support Engineer Exchange Online
The Support Engineer is a trusted advisor to IT Professionals - you will have influence over a broad range of solutions that create business value for our customers.
Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution.
You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.
At Microsoft Customer Support Services, the sentence : That’s not our problem doesn’t exist in our lexicon. With more than 7,000 employees, we deliver world-
class assistance around the clock to businesses, partners and developers in 24 languages.
Support Engineering at Microsoft
may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
As a Support Engineer you will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services.
You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
It’s your chance to :
this may involve writing code.
release activities and BETA programs.
Language : English
Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills.
Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements :
Deep understanding in Exchange architecture
Deep troubleshooting skills with Exchange
Experience with Exchange 2010, 2013 and 2016
Experience with Windows Server 2012 and 2016.
Design, administration and / or support experience with Exchange On-Premise and Exchange Online environments.
Experience with Migrations to Exchange On Premise to Exchange Online
Troubleshooting skills with Exchange Transport and Client Access
Troubleshooting experience with Devices syncing.
Experience with Exchange Disaster Recovery scenarios
Deep understanding of Active Directory and DNS
College degree, preferably in Computer Science, is preferred. MCSE strongly preferred, but not required at hire. Related field (or equivalent) experience will be considered.