Job Description : About Hiscox
Who are we?
Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs.
We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.
We are not a mass producer of insurance policies but focus on key areas of expertise and strength. We do business according to our core values of courage, quality, integrity, excellence and human.
The Policy Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies.
Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines / products the Policy Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.
The work of the team follows a set process, for a variety of different administrative tasks and this will include :
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams.
These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines
Testing and supporting UAT as well and new administrative tools, processes and documentation
First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments.
Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring.
Ensuring constant superb quality output by performing regular Quality Audits.
Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
Delivering exceptional service standards / KPI’s.
Supporting data cleansing and mass change processing projects.
Preparing management information reports as requested using various reporting tolls and methods.
Participating and providing support to process improvement projects.
Participating and support the implementation in continuous improvement or change project work.
Contributing to technical support and procedural best practice and support.
Providing new ideas and support the team leader and coordinator regarding execution.
Providing support to other teams to cover absences and peak workloads.
Person Specification :
You will have a Baccalaureate qualification.
Proficient in written and spoken Dutch, preferably combined with knowledge of French.
Good interpersonal skills with the ability to work as a member of various teams.
Curious, willing to learn and showing a challenging conventions spirit.
Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.
Ability to organise and prioritise and plan workload to meet deadlines.
Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it.
Personable, able to develop rapport easily and build relationships across and outside Hiscox.
Good Customer Focus.
Expresses a can-do attitude.
You will ideally have experience of working in an office environment, ideally in a multi-national, multi lingual environment.
This could include work experience as part of a training programme but is not essential.
Experience in insurance is an advantage.
Evidence of an interest in a career in administration, insurance or shared services is required.
You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.
In the earlier stages of your career at Hiscox, success will be rewarded by organic growth of the UK team in Lisbon and the overall growth of Hiscox Europe and UK.
In the longer term you could move into a senior role, as the company grows or into a more specialist professional role as the service develops.