Customer Support Specialist (multilingual)
EatTasty
Lisbon, Portugal
há 10 horas

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Portuguese, English and Spanish required
  • Experience of religiously using a Customer Support tools (Zendesk would be advantageous)
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Numeric, oral and written language applications
  • Availability to work in flexible shifts with intense workflow for lunch and dinner time
  • You’ll Get Extra Credits for

  • Knowledge of social media platforms
  • Knowledge of the startup sector, food tech and logistics / delivery
  • Your mindset

  • Strong work ethic and entrepreneurial spirit
  • A self-starter, keen, ambitious and hungry to get results
  • Comfortable working in a fast-paced and dynamic environment
  • Benefits

  • Fixed salary
  • Salary meal allowance + EatTasty food credit (Monday-Friday)
  • Private health insurance
  • Flexible working hours as long as you show results (WFH after probation period)
  • A fast startup environment with constant and consistent learning
  • 6-months contract & company laptop
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