About the job role :
You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide an excellent service.
If you are someone that you enjoy delivering world-class customer service, then this is your opportunity. Your project belongs to a multinational American company leader in the mass media and entertainment industry.
As a Customer Experience Advisor, you will :
Assist viewers through phone and / or chat regarding different queries
Provide account and application support to viewers namely with regards to software functionality
Provide technical support and troubleshoot of system configurations and network settings
Provide accurate and real-time responses to the viewer's inquiries.
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Signing Bonus 2000 euros
Health insurance with a dental plan (after 6 months contract)
Relocation package : shared accommodation and flight reimbursement
Work from Home based in Lisbon
Life at our company :
Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Oeiras, Lisbon, Portugal.