French Customer Experience Advisor for Pet Retail Project - Oeiras
Webhelp Portugal
Lisbon, Portugal
há 3 dias

Why join us

Do you love everything that is related to the Pet world? If you are passionate about animals, come join our dynamic multilingual teams in Lisbon.

You will grow with us in a global company that puts its people at the heart.

We are looking for Customer Care Advisors to contribute to an exciting project. Our Client is the largest pet product retailer in Europe.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients and in the life of our customer’s pets.

The right person for this role is enthusiastic at addressing customers’ needs, aiming to provide excellent service.

What you will be doing at Webhelp

As a Customer Care Advisor, you will :

  • Assist clients via inbound calls and e-mail by answering customer’s inquiries and / or attending potential requests.
  • Become a specialist in our Client’s products and services
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods / tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • What we are looking for

    Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people.

    Likewise, it is important that you can multitask, prioritize, and manage time effectively.

    We’ll be a great match if you :

  • Are native or proficient in French (C2) and fluent in English (B2)
  • Pride yourself on your previous experience in Customer Service (highly valued)
  • Have excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Are familiar with Pet-related stuff
  • Have a positive and can-do attitude
  • You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.

    What we offer

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Health insurance with a dental plan (after 6 months of contract)
  • Relocation package : shared accommodation and flight reimbursement
  • Who we are

    Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

    By choosing Webhelp, you will be part of a community of over 100,000 game-changers from more than 140 locations in 55 countries.

    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

    If this sounds like you, join us in Lisbon!

    Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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