Descrição da Função :
FARO is an imaging company - and an imagining company. We envision a better, more insightful, and the more powerful world realized through digital 3D means and measurement technologies.
Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.
We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges.
In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects.
For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!
We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. How you will make a difference :
Be the expert on the users : know how they use our products and services, their pain points, their workflows, etc;
Collaborate with Product Marketing and Engineering on a wide array of projects and help to shape the FARO user experience of the future;
Provide guidance to our engineering teams in the areas of UX across different products and services, global design guidelines and UX guidelines, across FARO hardware and FARO software;
Conduct all stages of UX research : identifying, planning, driving, conducting, analyzing, and reporting out insights;
Communicate status and updates of project work to stakeholders and senior management;
Use a wide variety of qualitative and quantitative research methods to apply to research questions;
Produce and share research insights that result in impact; Communicate, advocate for and socialize actionable insights in a clear and compelling way.
Required Education and Experience
Able to conduct research in a fully / partly remote setting;
Experience with UX design / research for desktop software, mobile apps and cloud-connected systems;
Experience with workflows and tooling used by engineering, design, and product teams;
Through your research, build a knowledge base that positions yourself as a thought leader and subject matter expert within FARO;
Personally initiate and conduct meaningful research that spans across several software and hardware products, to build foundational knowledge of FARO.
Research should consist of a mix of problem validation, foundational research, and strategic research projects;
Collaborate with and give guidance to other Researchers and Product Designers;
Based on research results, drive further development and evolution of our overall design and user experience guidelines;
Know FARO : understand the technology, users, experiences, and features of our Software and Hardware products. Maintain a thorough knowledge of the direction and vision;
Effectively prioritize your overall research efforts. Align with our Directors, VPs, and senior executives while considering impact, type of research, the broader product vision, and company objectives;
Deliver impactful research that informs decisions across our product lifecycle;
Demonstrate, explain, and teach others how to apply a range of research methods;
Identify research training needs for the UX and Product Groups.
Actively seek out difficult impediments to our efficiency as a team (process, tooling, etc), and propose and implement solutions that will enable the entire team to work more efficiently;
Lead and mentor other Researchers and Product Designers.
Nice to have :
Empathetic, curious and open-minded;
Self-motivated and self-managing, with strong organizational skills;
Passionate about and effective at mentoring others;
Consider business goals when approaching research projects to ensure there's alignment and applicable insights;
Actively contribute to the team culture, processes, and documentation;
What FARO can offer you : FARO has excellent benefits for you and your family. We not only care for our employees but also to their immediate family members.
We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as :
A competitive paid time off bank and paid holidays;
Medical, dental, life and AD&D insurance plans;
Pre-tax flex spending accounts for medical and dependent care;
401K with employer match;
Tuition reimbursement and training opportunities;
Frequent lunch and learns to help educate employees about issues affecting their lives;
Other employee events.
Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.