What You'll Do
Asset Management is a proactive service where Cisco is responsible to improve the accuracy of primarily Cisco devices installed within the Customer network / s.
The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.
Role & Responsibilities - summary
You will be responsible for driving business outcomes to the customer by achieving KPI’s which have a bearing on the Customer’s Risk appetite, Budgeting and Planning & ability to manage Contracts effectively.
The Asset Manager would be responsible for gathering information about the newly assigned customer, create visibility of the customer Installed Base, analyzing the data quality and assess existing processes governing Lifecycle of the Customer Assets.
Based on the results of the analysis, the Asset Mgr will execute necessary Installed Base cleanup actions with the cooperation of Cisco transactional support teams.
To optimize customer experience, the individual is required to analyze customer Asset Management process (or Installed Base Lifecycle Process) and provide recommendations for it’s design / optimization, being accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues.
Customer onboarding :
Define the Customer business structure and associated Cisco assets (HW and SW) that will be managed under the Service.
For SFC customers, obtain Ts&Cs of Services Full Coverage agreement and define business rules for the automation (e.g. ACAT)
Combining Customer view, Network view and Cisco view into
an Installed Base (IB) baseline for the account to be considered the IB Golden View for defining the device quantity, type, location, service coverage and additional asset attributes
Prepare and execute the initial Service Delivery Plan (MACD activity plan)
Perform a process assessment on existing asset / contract management capabilities that are currently in use by the Customer and / or Partner.
Identify target areas that need improvement in order for the CAM practice to be successfuly integrated into the account.
Agree set of common objectives / customer priorities obtained via Business Outcomes discussion to set key KPI’s to be used to measure the success of the service delivery
Develop and implement detailed processes with customers to handle regular maintenance of their Installed Base (MACD activities) and capture them in customer Service Delivery plan
Ongoing Cisco Asset Management
Document, manage, execute and track changes as they are made to the Installed Base Baseline (Moves, Terminations, Additions and Configuration changes)
For SFC customers, manage additional Adds process including the maintenance of business rules in the automation platform · (e.g.ACAT)
Capture and report on key KPI’s tied to agreed Business Outcomes
Secure the delivery or regular reporting as per the Asset · · Management service description; for Premium and Tailored customers, define the reporting requirements with Cisco Account Team and Customer, that will include type, customized content and frequency of Installed Base status reports
Interpret results of Installed Base Analysis results provide by Asset Management Platform and / or Digital Data Analyst and take necessary actions
Analyze and report on critical product life cycle pending events (i.e. Last Date of Support, Un-covered critical devices, Approaching service contract end) aligned to the Business Outcomes
Prepare reports and participate in Quarterly Business Reviews (QBR) with Customer
Provide Account Support for Cisco Asset Management related topics
Proactive engagement with Customer and Service Sales to provide IB insights for upcoming renewals
Build relationships with Cisco Account Team, customers, and other stakeholders.
Who You'll Work With
You will closely work with Cisco Customers and internal Cisco teams
Who You Are
8 years or more years of working experience, out of that minimum 2 or more years of direct experience in Asset Management role
Strong knowledge of Excel is required
Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though beneficiary
Strong communication, presentation and listening skills
Analytical and problem solving skills
Ability to work independently
Keen to learn
Proactive, taking Ownership to drive execution / solve challenges
Ability to prioritize and multitask
WE ARE CISCO