Senior Events Manager
The Luxury Collection
Albufeira, Portugal, Portugal
há 4 dias

Posting Date Jan 07, 2022

Job Number 21126972

Job Category Event Management

Location Pine Cliffs Hotel a Luxury Collection Resort Algarve, Praia Da Falesia Pinhal do Concelho, Albufeira, Portugal, Portugal VIEW ON MAP

Brand The Luxury Collection

Relocation? N

Position Type Management

Located Remotely? N

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences.

Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences.

Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

MISSION :

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.

This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding events.

Serves as the event planner’s primary contact (following turnover) on property and is responsible for his / her experience.

EDUCATION AND EXPERIENCE :

High school diploma or GED; 3 5 year experience in the event management, food and beverage or related professional area.

JOB SUMMARY :

  • Coordinate all the operation for groups and weddings business on the property;
  • Ensure that all contract requirements are completed at the event;
  • Prepare detailed documentation to support the operational departments with an excellent performance;
  • Be responsible for events team precision and attention to details;
  • Ensure that all event summaries and banqueting event orders produced by the department are done with a high level of accuracy;
  • Ensure that all event orders are distributed internally in accordance with company timelines.
  • Supporting Event Services Operations

  • Delegates tasks to ensure room sets are on time and meet Event Service Standards;
  • Manages departmental inventories and assets including par levels and maintenance of equipment;
  • Manages departmental inventories and maintains equipment;
  • Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
  • Conducts function room inspections prior to each function to ensure the room is set according to specifications;
  • Coordinates routine maintenance to ensure a quality meeting facility;
  • Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event;
  • Reviews the Diary weekly to ensure space maximization;
  • Ensures function rooms are set according to event documentation (Banquet Event Orders, for example) and customer requirements.
  • Providing Exceptional Customer Service

  • Makes presence known to customer at all times;
  • Stays available to solve problems and / or suggest alternatives to previous arrangements;
  • Sets a positive example for guest relations;
  • Interacts with clients to obtain feedback on product quality and service levels;
  • Responds to and handles client’s problems and complaints;
  • Empowers employees to provide excellent customer service.
  • Conducting Human Resources Activities

  • Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals;
  • Ensures employees understand expectations and parameters;
  • Attends and participates in all pertinent meetings;
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures;
  • Conducts monthly department meetings with Event Service staff;
  • Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.
  • MANAGEMENT COMPETENCIES :

    Leadership, Motivation, Team Coaching Skills : Able to manage people, involving them in the decisions, developing positive levels of motivation, focus on exceeding goals and coach them to achieve always growing performances.

    Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

    Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals.

    Attention to Detail : Provides accurate and detailed information, accomplish tasks or decisions always on time, and delivers require little checking.

    Proactiveness : Demonstrates a natural ability to think ahead, planning long-term decisions. Anticipate problems and prevent those to happen.

    Problem Analysis and Decision Taken : Strong problem analysis skills with impact not only on the individual discipline and decision-making ability wit impact not only of the individual discipline as well as on others.

    Influence Skills : Able to join into the integrity, trustful and transparent communication, and impeccable and precise communication, that influence others how achieve goals and defined objectives.

    Creativity : Ability to solve complex problems and find interesting ways to approach tasks based on creativity thinking and find opportunities to exceed goals.

    Technology Usage : High level knowledge of digital tools, being able to develop and take additional usage of these tools in favor of the individual discipline and others if necessary

    Negotiation Skills : Ability to achieve compromises inside / outside the department and company. Regular persuasive skills allowing to plan and developing cooperation with other departments.

    SPECIAL REQUIREMENTS / CONDITIONS :

  • Must speak and write English and Portuguese;
  • Good computer skills with emphasis in Microsoft Outlook, Excel and PowerPoint;
  • Strong knowledge of Opera & Micros is a plus;
  • Detailed oriented and creative;
  • Hands on attitude;
  • Strong sense of initiative and ownership .
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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