IT Support Team Leader
BNP Paribas
Lisbon
há 1 dia

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-

banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

ROLE AND RESPONSIBILITIES

Team Management

Take part in the recruitment process and the training of team members.

Manage team’s organization and performance.

Identify and report training needs.

Motivate the team and integrates the diversity of its members.

Ensure the appraisal process of team members in coordination with direct management.

Manage work prioritization & planning.

Team Building & Conflict Management.

Ensure a good communication between Paris and Lisbon team

Incidents management

Support Request management

Manage Release follow-up by making sure to maintain a calendar with all release and operations

Manage Security management

IT Service Continuity management

Operational Processes

Maintenance / Development of IT Service Reporting Monthly Reporting, Monthly dashboard. Collate monthly SLA reporting statistics and KPIs (make sure they happen)

Provide a first business escalation point for all incidents and support requests

Ensure Service Support procedures are followed (incident and problem recording, change and release follow-up in production environment)

Provide significant input to Line Management on IT service delivery

Establish Service Improvement programme and culture within IT Support

Act as Change Authority for SLAs and Support procedures

PROFILE

MSc degree in IT or Economics

3 5 year of experience in application support OR equivalent in experience IT banking industry

Good knowledge in database. Write simple and complex SQL queries.

Experience in Unix / Linux are preferable

Knowledge in various financial products

Fluent in English

Good communication skills

Ability to deal with high volume of data is a must

Ability to influence

Ability to develop others & improve their skills

Rigour, Strong analytical and Problem solving skills and attention to detail.

Flexible to work in OnCall support and / or to cover Business for some bank holidays / week-ends (Rotation basis).

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity.

We strive to reflect the society we live in, while keeping with the image of our clients.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

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