French Advisor for an E-commerce Marketplace Project
City : Lisbon
Job : Customer Advisor
We are looking for a French Speaking Advisor to join our B2B marketplace project.
As a French Advisor for an E-commerce Marketplace Project, you will :
Assist customers or suppliers through a multichannel system : inbound and outbound calls, e-mails, and chat.
Proudly provide excellent customer service by providing information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Act as a bridge between the hotels and the suppliers to provide information’s requests, provide support, and follow through complaints B2B.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Prepare, maintain, and review purchasing files, reports, and price lists.
Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet the defined specifications.
Proficiency in French (C1) and fluency in English (B2)
Excellent communication skills coupled with empathy and team spirit
It and multitasking skills are valued
Previous experience in a Travel Agency, Hotel, Customer Service or Supplier Department is a plus
Previous experience in B2B interactions is a plus
For non-EU residents, it is mandatory to have a valid work permit
Competitive wages (14 monthly payments per year)
Health insurance with a dental plan (after 6 months contract)
Relocation package : shared accommodation and flight reimbursement
Possibility to do Work from Home*
Life at our company
Work with adventurous people from over 15 nationalities
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern offices located in Lisbon (Parque das Nações, Oriente).
Note : *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
Lisbon Customer Advisor - French 661