Booking Specialist
há 2 dias

Booking Specialist

The Booking Specialist will engage, in a friendly contact with our customers, responding to all inquiries and assist customers with the planning and booking of their roadtrip.

Main Tasks :

  • Address and support customers via phone, email, live chat and social media accounts;
  • Responding and convert to lead requests;
  • Work with CRM (Salesforce) tool to achieve retention, conversion and support objectives;
  • Provide support to other departments, as e.g. Operations & Logistic, to facilitate easy and accurate workflows.
  • Requirements :

  • Fluent in English and Spanish OR German (mandatory);
  • Available to work on rotative shifts (Monday-Sunday from 7am until 12am);
  • Problem solving attitude;
  • Excellent communication skills (written & spoken);
  • Experience in Customer Service position (plus);
  • Familiarity with Salesforce (plus);
  • Ability to multitask and adapt to a fast growing environment;
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