Customer Support Consultant (German Speaking):Lisbon
Lisbon, Lisbon, Portugal
há 1 dia

Reports To :

Customer Support Team Lead

This is what you tell people at parties :

I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively.

Our growing team of 71 heads is working from 10 offices all over the world!

Your role :

You will be responsible to ensure our German-speaking hoteliers that are using RoomRaccooon with absolute happiness!

You will be accountable for :

Training hoteliers in using RoomRaccoon to their best advantage on all possible touchpoints

Proactively calling hoteliers to convince them of the added value of our additional paid features

Fun & productive collaboration with our other teams, specifically your German teammates.

Creating video & written content to teach our hoteliers all possible topics so they can use RoomRaccoon in the most self-sufficient way

Our perfect fit has / is :

Speaks Italian on a native level

Hotel (front-desk / reservations) experience

Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell

Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities

Drive to revolutionise hoteliers worldwide

Self-motivated & ability to deliver under pressure


Organised and great eye for detail

Affection for both international business & tech

Shares our core values :

Benefits :

Working in a vibrant international fast-growing company

Unlimited learning & growth potential

Your ideas and performance making a big difference in our organisation and the global hotel industry

Work hard, Play hard mentality. We love celebrating successes together!

Employee Equity Scheme

Regular trips to Europe for trainings & celebrational ceremonies (International Week)

Annual RoomRaccoon Hotel Experience

Friday lunches are on us

Annual salary increases

Training & Development opportunities

Ki ndly click on the below link and complete the questionnaire :

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