Reports To :
Customer Support Team Lead
This is what you tell people at parties :
I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively.
Our growing team of 71 heads is working from 10 offices all over the world!
Your role :
You will be responsible to ensure our German-speaking hoteliers that are using RoomRaccooon with absolute happiness!
You will be accountable for :
Training hoteliers in using RoomRaccoon to their best advantage on all possible touchpoints
Proactively calling hoteliers to convince them of the added value of our additional paid features
Fun & productive collaboration with our other teams, specifically your German teammates.
Creating video & written content to teach our hoteliers all possible topics so they can use RoomRaccoon in the most self-sufficient way
Our perfect fit has / is :
Speaks Italian on a native level
Hotel (front-desk / reservations) experience
Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell
Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
Drive to revolutionise hoteliers worldwide
Self-motivated & ability to deliver under pressure
Organised and great eye for detail
Affection for both international business & tech
Shares our core values :
Working in a vibrant international fast-growing company
Unlimited learning & growth potential
Your ideas and performance making a big difference in our organisation and the global hotel industry
Work hard, Play hard mentality. We love celebrating successes together!
Employee Equity Scheme
Regular trips to Europe for trainings & celebrational ceremonies (International Week)
Annual RoomRaccoon Hotel Experience
Friday lunches are on us
Annual salary increases
Training & Development opportunities
Ki ndly click on the below link and complete the questionnaire :