German Customer Care for Online Marketing (m/f)
Teleperformance Portugal
LISBON, Portugal, Portugal
há 4 dias
source : Top Language Jobs

Your Role Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills Start a promising career finding the solution for issues of business customers maintaining a positive relationship between them and the company You will use your communication skills to address several questions through multiple communication channels guaranteeing a great customer experience Be part of our success and make the world’s information more accessible and useful Responsibility - Analyze issues of business customers partners clients or internal stakeholder’s and find the best ways to resolve them - Address issues via chat email or phone channels following operating procedures - Close customer inquiries regarding online marketing products troubleshoot issues per process specifications assist users in recovering account information and assist in payment related issues - Adapt existing processes to craft alternate solutions or escalate critical or more complex queries to the next level for resolution Your Profile - Excellent communication skills in German - Bachelor’s degree (preferred) - Minimum 6 months of relevant customer care experience - General understanding of online marketing products services being supported - Excellent communication skills - Problem-solving skills - Dynamic and organized Our Offer - The Signing bonus will be paid as soon as the contract is signed and it is conditioned to a tenure of at least 12 months - Work Location Lisbon Oeiras - International career in a multicultural environment - Training and familiarization phase - Opportunity to grow in a multinational company - Free Portuguese language courses surfing soft trekking and much more Teleperformance Portugal With over 40 years of experience in connecting brands with their customers Teleperformance has become the most trusted provider of omnichannel customer solutions Always adapting we care about each customer experience We put the human touch in everything we do be it customer care technical support customer acquisition digital solutions analytics back office or other specialized services With a team of more than 10 000 employees from 95 nationalities we provide services in 35 languages Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the Young Talents Attraction Award in 2019 Furthermore we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector Also our company was the fast growing company in Portugal in the past three years by Expresso Informa D&B and Deloitte Our team is multicultural highly skilled and deeply knowledgeable with a wide range of integrated omnichannel solutions technology and the highest security standards We are trusted with billions of unique interactions worldwide and we want you to be part of it

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