German Customer Service Agent (Hybrid) HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age;
with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries.
HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Job Description : As a Customer Service Agent you will be the first point of contact for supply and demand related customer support inquiries for our German speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities : Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problemsOwn the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teamsCoordinate regular calls with the client for refills and upgrades to product accessoriesProcess both client-generated and internally generated service request tickets within specified delivery timesAdministrative support to certify client details and alter any incorrect information within our stakeholder’
s client databaseFlexibility to take on additional tasks as directed by Team Lead
Qualifications & ExperienceHigh School Degree, GED or equivalentBachelor’s Degree in any related field is preferredMinimum 1 year of experience in customer support or client facing role, preferably in a multi-national environment Required Language Thresholds : German (Level C1 / C2)English (Level B2) Skills &
KnowledgeAdvanced level working knowledge of Microsoft Office SuiteEffective interactive skills and ability to work as part of a teamResilient under pressure and adaptable to unseen work demandsFlexible attitude towards working patterns including early starts and bank Holidays
What We Offer : Location : Hybrid in Lisbon;Working hours : Monday to Friday (day shift);Permanent contract;Private health and life insurance from day one in the company;
Meal allowance on card / voucher;Competitive salary;Career progression opportunities;Parenthood program;Our facilities include : An on-site gym, indoor pool, fitness classes and a football pitch.
A staff canteen with varied food options and river-facing balcony seating