Operations Reporting Specialist
Concentrix
Porto
há 1 dia

Your Job :

Provide daily, weekly, monthly, quarterly, yearly statistical reports to internal and external stakeholders.

Develop and maintain tools and databases to collect, translate, standardize and report from multiple internal and external sources to enable visibility of the progress / status of quality metrics through our enterprise, clients and LOB’s internal and external customers.

Assess reports and, where possible, improves effectiveness of all reports templates.

Locate and correct data entry errors, or report them to Quality management.

Solicit feedback from team members, management and customers on an ongoing basis.

Keep abreast of new technologies and systems that may help the team.

Work with Operations to gather and assess statistical data on Quality Assurance.

Provide technical specialized reporting to clients when and where necessary.

Communicates trends based on statistical reports to management.

Implement effective quality programs within the department.

Your Skills :

Experience as Analyst Reporting or equivalent Data Analyst position

Bachelor’s Degree with a minimum of two years related experience is a plus

Exposure to Quality models like Six Sigma, COPC, etc. is a plus

Ability to analyze, interpret and address costumer needs and work in a highly interdependent team in which the output is mission critical

A self-confident, professional and customer service oriented personality with problem-solving skills, multitasking ability and endurance even in difficult situations

Quick comprehension, learning ability and a structured approach with high attention to details, meeting timelines and follow through

Advanced Excel knowledge (formula writing, Data Connections, SQL) is required

Excellent skills in Microsoft Office

Good command of English at least B2 level

Your benefits :

An international working environment and responsible tasks with a high degree of creative freedom

A company pension plan and corporate benefits of up to 25% in many online shops

The development opportunities, diversity and security of a world-leading company combined with dynamic start-up flair - to try out the latest trends directly

Are you looking for a company with internationality and heart? Then become part of our great team and apply directly, stating your salary expectations and your next possible starting date!

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