Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Five9 Engineering : Located in Porto, Portugal
The Five9 platform is 100% cloud SaaS and is designed to create exceptional personalized customer experiences. Our next generation contact center software enables agents to be more effective on the phone - so they can sell more and service better.
Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips.
And everything is automatically logged to your CRM.
For more information visit www.five9.com or see one of our CEO’s recent interviews on CNBC’s Mad Money : https : / / cnb.cx / 2U09tMB
The job : Senior Director / VP of Engineering
Prior Experience leading engineering locally in Portugal and the ability to speak Portuguese is very appreciated! You must be willing to work locally in Porto.
You will be leading a local engineering team directly, as well as being our site leader of our new office in Porto, Portugal.
The role reports directly to the Executive VP of Engineering.
Your teams will develop modern multi-tenant SaaS services 100% on the public cloud, leveraging Google Cloud Platform components, containers and microservices in a CI / CD environment that releases multiple times daily.
If you love having big goals, real world challenges, and making customers incredibly happy whilst fostering your obsessive need for perfect code and user experience, this is the job for you.
Along with coding, you will be responsible for working with product managers, other architects and designers on our agile team structure.
We love product engineers who lead the charge, communicating with customers and delivering the most innovative, intuitive application possible is a must.
Required Skills :
10+ years of experience writing professional software
5+ years of professional or open-source experience writing RESTful APIs and middle tier coding in Java / Python or similar
Excellent communicator, with years of experience influencing and coaching internal teams, as well as meeting customers and public speaking at conferences or other venues
Has led eng teams of 20+ and matrix managed virtual teams of at least 50+
Strong project management and agile delivery skills.
Strong background in cloud products ideally 2-5 years of experience in building, deploying and operating modern SaaS applications in public cloud
Appreciated Skills :
Prior Experience leading engineering locally in Portugal and the ability to speak Portuguese is very appreciated!
Strong distributed systems architect including Cloud scaling and API first development with Containers and Kubernetes
Technical expertise in VoIP technologies and protocols (e.g., SIP, RTP, ICE, audio and video codecs, signaling protocols, etc.)
Familiarity with cloud technologies, such as IaaS (Openstack, EC2), PaaS (Heroku, Azure, Cloud Foundry), Devops, continuous delivery
Professional experience with NoSQL solutions and Big Data