Support/Monitoring
Aubay Portugal
Lisboa Portugal
há 3 dias
source : SAPO

M / F)

What are we looking for?

  • Knowledge and experience on Data Integration / ETL process mandatory;
  • Knowledge and experience on Informatica PowerCenter and Oracle as a plus;
  • English (B2).
  • Responsibilities :

  • Understand scheduling in place for the different interfaces;
  • Take the ownership of all incoming incidents and operate as the primary level of escalation independent of the issue identified, namely :
  • gather all the information needed to start an analysis;
  • do the tracking of the problem, at least in a basic level, to identify the root-cause application and hence assign it to the appropriate team, considering also the SLA deadlines and ticket assignment criteria;
  • settle on a temporary workaround (based of the information provided) to solve quickly the issue;
  • monitoring the progress of the solution applied and guarantee that customer, reporting through the Local points of contact / Local IT departments and involved teams, have a cross view on the ticket status;
  • assume the leadership to plan, monitor and find an arbitration point between all teams required in the solution;
  • ability to follow-up its resolution information and drive it across teams and components;
  • accountable for managing the life-cycle of the incident and assure that the incident resolution SLA (Service Level Agreement).
  • Liaise with scheduling team in order to trigger ad-hoc executions and / or re-plan executions, ensuring dependencies between interfaces runs are observed;
  • Analyse and propose changes to scheduling to make it more robust and optimized.
  • If you believe that you can do all this, please send us your English CV updated.

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