About the Job
Within BNP Paribas Portugal, Global Banking Operations, located in Lisbon, is the European Centre providing cash payments services to 16 BNP Paribas franchises across Europe.
GBO manages over 6 Million of payments per month, in a continuous growth trend.
The position offered starts with a comprehensive training period, enabling motivated and open-minded candidates to acquire a structured cash payments knowledge and a reliable practice on operational tools.
The candidate will then integrate a team in charge of processing all cash payments products for a given area of serviced Entities.
Your Main Activities Are
Handle all tasks engaged in processing incoming & outgoing payments to ensure
Handle payments stopped for banking & technical reasons
Ask authorization to process a payment stopped for banking reasons (lack of funds, status of account,) or for incorrect / incomplete instructions (paper based or electronic) to the Client Management of the concerned affiliated site
Chase up for reply from the Client Management of the concerned affiliated site
Ensure and control the correct activity during the day in order to guarantee the GBO operational delivery
Participate to mitigate the operational risk
Apply procedure in force (generic & specific procedures, SLAs, manuals of activities)
Detect and correct errors (first level of control)
Raise technical issues immediately to the hierarchy
Comply with and accurately follow standard / specific procedures
Perform pro-active / reactive follow-up of specific situations met until full resolution
Validate if all Payment Instructions are executed in order to guarantee the GBO operational delivery
Profile and Skills to Success
Undergraduate degree or above
Mandatory proficiency in English (written and spoken) - European level C1 or above
Other European language (Spanish, German, French) is a plus
MS Office proficiency (PowerPoint; Excel; Outlook; Word)
Previous experience in Cash Payments is a plus
Accurate in high frequency activity
Eager to learn
Positive attitude and transparent communication
Process oriented and risk aware
Excellent team player
Ability to manage priorities in a multitasking environment
Why joining BNP Paribas?
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
It has a presence in 72 countries, with around 200 000 Employees including more than 150 000 in Europe.
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
BNP Paribas holds key positions in its three core operating divisions : Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.
In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.
We strive to reflect the society we live in, while keeping with the image of our clients.
To find out more on why you should join BNP Paribas visit https : / / bnpp.lk / why-BNP-Paribas-Portugal