Pharmacy Customer Service Agent
Sykes
TN
há 2 dias

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?

one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES.

As a Pharmacy Customer Service Agentfor SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home.

Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

Your day to day task may include some of the following :

  • Handle customer service inquiries from members, providers, physicians and external clients related to pharmacy benefits
  • Assist members in understanding and maximizing the use of the pharmacy distribution program
  • Gather information and respond to questions
  • Setting up new and refilling order accurately
  • Payment arrangements
  • Billing / rebilling claims
  • Adjustment processing
  • Work with us and you'll enjoy :

  • Time Type : full time
  • Pay : $15 / hr
  • 100% Paid Training
  • Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
  • Opportunities for advancement and professional development
  • Personal benefits of working from home including saving time, money, and the environment
  • Computer provided (you will need to provide the monitor and headset)
  • Required qualifications, skills and experience

    Apply with us if you possess :

  • An excellent written and verbal communicator who likes to solve problems and connect with people via phone
  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism
  • Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience)
  • Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must
  • History of on-time attendance at previous job
  • High School Diploma or GED (minimum)
  • Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we'll provide the rest!)
  • Desired qualifications, skills and experience

    Nice to have - not required :

  • Customer service background
  • Experience with healthcare or something similar
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