We're looking for an Online Advertising Specialist (Customer Service Representative) - C1 / Native German to join an international outsourcing service provider.
As an Online Advertising Specialist, you will be providing high-quality customer assistance to our Client’s customers.
In this role, you will apply an understanding of our clients' products and drive ROI to an existing customer starting with small and medium business accounts with further development opportunities.
expectationsDeliver efficient troubleshooting and query resolutionAssist customers with account optimisation through various communication channels including social networksUpsell additional product features to existing B2B customersIdentify, qualify and overcome customer objectionsAbility to research and develop knowledge of customers products and servicesCollaborate with other departments to resolve customer escalations within an agreed timelineMeet deadlines with a fast-paced environmentUse initiative to identify trends and / or process improvementsParticipate in ongoing product training and process upskillingGain in-depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search
re able to work individually and as part of a team