Online Advertising Specialist with German
Talent Search People - Native Speakers
Lisbon, Portugal
há 6 dias
source : Europe Language Jobs

Description

We're looking for an Online Advertising Specialist (Customer Service Representative) - C1 / Native German to join an international outsourcing service provider.

As an Online Advertising Specialist, you will be providing high-quality customer assistance to our Client’s customers.

In this role, you will apply an understanding of our clients' products and drive ROI to an existing customer starting with small and medium business accounts with further development opportunities.

  • Your main tasks : Provide high-quality online customer service via phone, chat and email that exceeds the customers’
  • expectationsDeliver efficient troubleshooting and query resolutionAssist customers with account optimisation through various communication channels including social networksUpsell additional product features to existing B2B customersIdentify, qualify and overcome customer objectionsAbility to research and develop knowledge of customers products and servicesCollaborate with other departments to resolve customer escalations within an agreed timelineMeet deadlines with a fast-paced environmentUse initiative to identify trends and / or process improvementsParticipate in ongoing product training and process upskillingGain in-depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search

    Requirements

  • You're the person we're looking for if : - You're fluent in German- You have an intermediate level of English- You have 1-year experience in a customer service related field- You have excellent communication and negotiation skills and confidence in dealing with customers- You'
  • re comfortable working in an online environment with general computer literacy- You're analytical and have problem-solving abilities- You'
  • re self-motivated to meet and exceed individual and team targets- You have general knowledge of social media and digital platforms- You'
  • re able to work individually and as part of a team

    Offer

  • You will receive an attractive salary with a quarterly Performance Bonus- You will get a Comprehensive Benefits Package- You will benefit from Subsidised Health Insurance- You will work in a vibrant, multicultural environment- You will have Career Personal Development Opportunities- You will have access to Discount Schemes and E-learning- You will get Paid Annual Leave
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