Portuguese speaking Fraud and Payments
SpotOn Connections
Portugal Porto
há 3 dias

Job description : PORTUGUESE SPEAKING FRAUD AND PAYMENTS AGENT - PORTO

Our client is looking for a Portuguese speaking Fraud and Payments Agent to join their dynamic team.

Responsibilities :

  • Monitor incoming and outgoing transactions
  • Process pay-outs of winnings
  • Monitor real time queues and identify high risk transactions, fraudulent activity such as account take over, friendly fraud, AML and similar other risks
  • Monitor customer behaviour to ensure responsible gambling is observed
  • Carry out customer due diligence & escalate any suspicious behaviour or transactions relating to AML procedures.
  • Generate suspicious activity reports and risk management reports for the Manager
  • Analyse and reply to fraud and payments related questions from other company departments
  • Determine existing fraud trends by analysing accounts and transaction patterns
  • Recommend anti-fraud processes for changing transaction patterns and trends in order to reduce potential revenue loss
  • Recommend new software tools used for fraud detection, prevention and reporting activities
  • Requirements :

  • Portuguese language and cultural knowledge
  • Fluent English, any other language is an advantage
  • At least 1-year experience in a similar role within an ecommerce company (iGaming is preferential)
  • Strong analytical skills and attention to detail
  • Possess a can-do attitude and be a team player
  • Able to meet deadlines on a day to day basis
  • Strong knowledge of Microsoft Office, especially Excel
  • If you would like to send your application, please send your most updated English CV to : joana spotonconnections.com

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