Guest Operations Specialist - Lisbon
Lisbon, Lisbon, Portugal
há 3 dias


At Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date and that’s just the beginning.

We’re now hosting guests in more than 8,000 homes in 20+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life.

We Care deeply about our guests and colleagues. Our relationships are built around Transparency , which builds trust and improves communication.

We’re shaping the future of living, and we want you to be part of that journey.

We are looking for a Guest Operations Specialist to join our fast-growing Lisbon team.

The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests.

The role is primarily responsible for working along with our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise with all stakeholders of Blueground - partner companies, property owners, tenants, etc.

This is a position that requires flexibility to meet business needs. Working days will be Tuesday to Saturday.

What you will focus on :

  • Assist our Operation Team in the set-up of the apartments.
  • Assist with apartment viewings and assist our guests to check-in.
  • Conduct a thorough inspection of our apartments, between tenants and ensure accurate reporting of inventory and apartment condition.
  • Be the main point of contact between our guests and the Customer Experience team
  • Coordinate with relevant stakeholders to work along with the Operations team in resolving property management related issues
  • Complete small maintenance tasks while needed to ensure a positive guest experience(basic handyman skills, tightening, replacing bulbs, light retouch for painting, etc)
  • Supervise handyman while working on resolving an emergency in our apartments (locksmith, plumber, etc.).
  • Assist in different types of tasks to prepare apartments for the next clients (delivery of small items, key copies, supervising the work of contractors, etc )
  • What we are looking for :

  • A doer’ mentality, willingness to spend time on the ground between our apartments in the most prestigious neighborhoods of Lisbon.
  • Fluent level of English
  • Good in oral and written communication
  • Problem solver, with a good eye for detail and a can-do attitude suitable in a fast-growth, startup environment.
  • Flexible with working hours
  • A positive, confident, upbeat, and friendly personality
  • Entry-level handyman skills
  • Your benefits :

  • Competitive salary
  • Blueground Stock Option Plan
  • Flexible paid time off
  • Enhanced parental leave
  • Dynamic working environment with talented people
  • Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
  • Reportar esta oferta de trabalho

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Meu email
    Ao clicar em "Continuar", autorizo a neuvoo a processar os meus dados e a enviar-me alertas de e-mail, conforme detalhado na Política de Privacidade da neuvoo . Posso retirar o meu consentimento ou cancelar a subscrição a qualquer momento.
    Formulário de candidatura