Customer Excellence Consultant
Lisboa, Portugal
há 4 dias
source : Emprego XL

Are you up for a new challenge? Clients count on IQVIA? as a strategic partner in supporting mission-critical decision making.

The international cooperation between IQVIA? and our clients is usually centrally managed by their headquarters. If you are interested in taking on a key role in this highly interesting environment and developing yourself further - then we look forward to receiving your application!

Essential role functions

In this multi-faceted role, you will be exclusively supporting IQVIA Switzerland reporting directly into Swiss team. Working together with our HQ Key Account Management Team and especially the International Client Services Team, you are responsible for supporting different aspects around multi-country agreements and business administrative requirements such as :

o Facilitation of commercial compliance reports (through contact with local IQVIA KAM) and support for Third Party Agreement Program, publication approval processes, etc.

o Creation of data reports and presentations requiring a good understanding of commercial IQVIA portfolio and the pharmaceutical industry.

o Assessment of market data availability and costs assessment in direct contact with multiple affiliates for the creation of information services contracts.

o Support of Account, Legal and Contract Management Teams during the creation of MSA and Commercial Framework Agreements with analytics and tailored research.

o Supporting Marketing Teams with collection of IQVIA Thought Leadership material and publications (exploring new social media channels ? LinkedIn mainly)

o CRM contact management and update to secure effective marketing campaign roll-out in collaboration with marketing and account teams.

o Creation and facilitation of customer surveys, Net Promotor Score (NPS) assessment and tracking, presentation to management.

Do you meet the required skills, experience, and educational requirement for the role?

  • Bachelor's Degree in Business Management / Life Science or related field
  • Minimum 3 year's direct experience in business intelligence roles, customer support roles, business or market research analyst or equivalent combination of education, training and experience.
  • Previous experience in the Pharmaceutical / Healthcare / Life Science Industry together with data analysis is ideal.
  • Excellent communication and presentation skills, ability to work and to feel confident in a matrix organization.
  • Fluent in English, additional European languages would also be advantageous.
  • Ability to establish and maintain effective working relationships with coworkers and managers and customers.
  • Excellent command of Microsoft Office programs, data analysis software, Social Media channels (e.g. LinkedIn) or other marketing tools, experience working with CRM systems.
  • Highly organized and capable of handling multiple projects at the same time.
  • At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible ? to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

    Learn more at

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