Why work for IQVIA™?
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Around the world healthcare stakeholders are working to improve real-world patient outcomes through treatment innovations, care provision and access to healthcare.
For the information, technology and service solutions they need to drive new insights and approaches, they count on IQVIA.
With a global team of 55,000, in more than 100 countries, all committed to making the potential of Human Data Science a reality, and we are actively hiring, we harness insights, commercial and scientific depth, and executive expertise to empower clients to achieve some of their most important goals : Improving clinical, scientific and commercial results.
Realizing the full potential of innovations. And, ultimately, driving healthcare forward. With extensive therapeutic, scientific and analytical expertise, we help biopharmaceutical and health sciences customers navigate the increasingly complex landscape with more predictability to enable better outcomes.
We provide our employees with the best training imaginable to advance their careers with IQVIA :
o Only company in the industry able to award project management certification by Project Management Institute (PMI).
Besides all the benefits for our employees, there are many resources available to employees to encourage a work-life balance to enable them to become the best they can be in their work life as well as their personal life.
We are looking for Ass. Manager for the European Centre of Excellency.
Opportunity to join a growing project in our company.
Role Purpose :
Responsible for supervising Help Desk Analysts’ activities and providing them daily direction. Ensuring premium service delivery to field forces through resource management, applying appropriate staffing levels, motivating Help Desk Analysts, monitoring Automatic Call Distributor (ACD) & statistics.
Job Responsibilities Include but are not exclusive to :
Call logging includes an accurate account of the problem reported and actions taken to resolve the issue in addition to the categorization of the Assistance Request.
Minimum Education, Experience, & Specialized Knowledge Required :
English and Portuguese is mandatory.
What we offer you : Competitive salary
Direct Contract with IQVIA
Health insurance ; life Insurance & Bonus Package
Free company shuttle bus to and from office facilities
The selected candidates will be contacted within a maximum of 15 working days.