O que procura nos candidatos
We value :
Customer Service experience
IT skills from the previous role would be beneficial
Experience to deal with demanding customers / complaint handling
A good communicator with excellent verbal and written use of their native and English language
Good time management skills and organized with attention to details
Que funções irão desempenhar
Your role :
Meeting and exceeding Customer needs and discovering the best solution
Identify and provide effective solutions for any issues
Providing outstanding Customer service at all times
Providing Support in their native language but also for our English-speaking customers on all channels
Processing of bookings within the booking system of the company
Communicating with Operators around the globe to process customer bookings
Proactively identify opportunities when dealing with all client queries
Quais os benefícios oferecidos
We offer you :
Starting schedule from 1 pm to 10 pm (Sunday to Thursday)
Competitive salary (14 monthly payments per year)
Language bonus (14 monthly payments per year)
Monthly performance bonus
Monthly meal allowance
Relocation Package (travel + 3 accommodation months)
Helps to find accommodation in Lisbon
Great office location with easy access by public transport
Recognition program for referral friends
On-site kitchen, fresh fruit twice per week, and vending machines with employee discount
Private Healthcare + Dental insurance (after 6 months)
English speaking Doctor on site
Initial training fully paid by the company and included in the contract
Regular Careers Opportunities based on your internal job performance, including the management position
Outros aspectos a referir
Tips :
Take responsibility to ensure expectations are exceeded
Enjoy offering exceptional customer service
Team Player
Able to manage own time and work towards set agreed targets independently
Will be your key to success! 
