TAC Engineer (IP Networks)
NI Network Infrastructure
Amadora, Portugal, Portugal
há 6 dias

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will :

  • Identifies and solves proactively demanding problems and communicates them to key stakeholders.
  • Participates as an expert in IP support or Care related activities.
  • Be active and team work person, eager to learn leveraging his and the team’s skills.
  • Able to help developing processes, tools and working methods.
  • Plans and executes technical tasks requiring specialist skills in own professional area.
  • Works independently with the responsibility for solving customer request cases and reporting according to processes.
  • Identifies and solves technical problems.
  • Shares knowledge in own professional area.
  • May support to be included in an expert emergency 24 / 7 duty Rota.
  • Other Additional Responsibilities :

  • Leading role in complex troubleshooting cases in NOKIA / fALU Service Route
  • Responsible for meeting contracted response times.
  • Responsible as technical customer contact
  • Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
  • System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
  • Consultancy type of activities : Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
  • Provide Expert Support services (such as IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
  • Network expansion activities up to multi-interface level.
  • Lead & plan technical / customer system acceptance testing and feature testing.
  • Your skills and experience

    You have :

  • Master or bachelor on telecommunications or IT
  • Nokia Service Routers specific system architecture
  • Nokia Service Routers system interfaces & protocols
  • Trace & logfile analysis tools
  • It would be nice if you also had :

  • Trace & logfile analysis tools
  • Nokia Service Routers specific system architecture
  • Nokia Service Routers system interfaces & protocols
  • NRSI / NRSII or equivalent experience certification level such as JNCIS-SP, JNCIP-SP or CCNP
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    Additional Information

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