Customer Service SpecialistPromptly - Trofa/Lisboa
proef
Lisboa
há 3 dias

Customer Service Specialist Promptly - Trofa / Lisboa 197 Customer Service Specialist Promptly - Trofa / Lisboa

DUTIES & RESPONSABILITIES

Customer Service Specialist will be responsible for the assistance to our customers with technical and operational problems when using our products and services.

You will have as main responsibilities the analysis and resolution of clients’ requests, guide users through features and functionalities and assure the quality of the products.

You shall be an excellent communicator.Our

Duties include, but are not limited to :

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team member
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Development teams
  • Conduct the validation of the product on clients
  • Responsible for the product quality assurance
  • Produce high-quality documentation that meets applicable standards
  • Qualifications and work experience

  • Academic background in Information Technology or relevant area
  • 1+ years of experience in similar positions
  • Problem-solving, excellent communication and organizational skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Excellent written and verbal communication skills (English is mandatory, Spanish is a plus)
  • Understanding of healthcare industry is a plus
  • What we offer

  • Fantastic working environment, with a young and enthusiastic, and talented team; Remote-friendly model;
  • Ownership, defining your own career pathway
  • Competitive salary and other benefits (health insurance, gym, office food, )
  • Unique growth opportunity, being one of the firsts on a fast-growing team
  • Candidate-se

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