Architect Lead - Service Provider
Through technical and business expertise you will daily influence the products, offerings, programs, processes, tools, and results that craft the overall experience of CSS engagements with customers and will serve as a technical leader / mentor.
Who You'll Work With
As the Customer Experience Intent Based Networking (IBN) Product Architect, you're a critical technical specialist, innovator, and strategic advisor that engages the following partners to accomplish the following :
Collaboration Product Managers : to provide technical insights and support based on business reviews
Customer Success Specialist (CSS) community : to technical build the IBN CSS community
Customers : to accelerate their adoption of Cisco IBN Products / Solutions that transform their business and drives business outcomes This is a highly strategic and customer-obsessed
Campus Network (DNAC, Switching, Wireless, Routing, ISE, & Thousand Eyes), Meraki Network (Meraki & ISE)
DC Networking (Application Centric Infrastructure, Network Access Restriction, Network Insights Advisor, Network Insights Resources)
Key Responsibilities :
Accelerate customer adoption in Cisco’s most critical business areas by working with the Product Management, and customer community to identify, define, and share feedback that would aid in prioritizing the use cases
Participate in and maintain a systematic feedback loop with the CSS community to improve existing lifecycle success assets and capture practices for all new development.
Own the Asset refreshing of all assets within the owned Use Cases to ensure assets are always technically accurate.
Assist in mentoring some of our top CSSs on a rotational basis as they assist with lifecycle success asset creation and maintenance while contributing to their growth and development.
Who You Are
Customer Obsessed : Proactively understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.
Technical Guru : A drive for continued learning in new technologies and functionality
Cross-Team Collaborator : Work across internal and external teams of all levels to execute technical roadmap asset development plans and work towards common goal
Discernment : Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace
Results Oriented : Interest in and proven execution ability with relevant technologies and customer outcomes
What we're looking for :
Experience in Technical consulting or direct customer interfacing / engagement role with a deep understanding of industry methodologies practices related to domain
Detailed understanding of the technicalities of aligned technology / specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges
Suggested Cisco technical Certifications : CCNA / CCNP / CCDP / CCIE or equivalent strongly preferred
If you are looking for direct involvement in crafting the strategic direction of Cisco and Customer Experience, we have just the place for you