Product Support Engineer - Finnish speaker
HCL Technologies
Lisboa, Portugal
há 13 horas
source : Europe Language Jobs

Description

Finnish Product Support EngineerHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

With a worldwide network of R&D, innovation labs and delivery centers and Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

  • ResponsibilitiesProvide technical information on lubricant and fuels products and on their application;Participate in testing and implementation of new upgrades / functionality / equipment, administrative and reporting tasks;
  • Provide information on the Used Oil Analysis (Signum) system and similar systems;Working knowledge of software packages as MS Outlook, MS Word, MS Excel, and MS PowerPoint.

  • CRM and MS Access knowledge are desired features of the incumbent;Contribute to tools development;Maintain a strong working relationship with the co-located Engineers and Field Engineers / Sales;
  • Record all calls and other communications with customers, distributors and inter-department personnel.

    Requirements

  • Qualifications & Experience : Degree in Engineering in Mechanical, Chemical, Petrochemical, Industrial Engineering or similar is a mustExperience in L1 / L2 Product Support / Technical Helpdesk;
  • Experience in customer service;Engineering in Mechanical, Chemical, Petrochemical;PC literacy, confident in use of MS Office with good command of English language;
  • Self-motivated and willing to learn new skills;Driven by team’s success and deadlines kept;Adaptable to a changing environment;
  • Organized with attention to details.Skills : Participate in testing and implementation of new upgrades / functionality / equipment, administrative and reporting tasks;
  • Contribute to tools development;Maintain a strong working relationship with the co-located Engineers and Field Engineers / Sales;
  • Good Language (Speak & Write) Proficiency;Good Customer Service Skills, Empathy, Listening skills;Good comprehension &
  • explanation skills.Required Language Thresholds : Finnish (Level C1 / C2)English (Level C1)

    Offer

  • What We Offer : Permanent contract;Competitive salary;Private health and life insurance from day one in the company;Meal allowance on card / voucher;
  • Career progression opportunities;Parenthood program;Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
  • Staff canteen with varied food options and river-facing balcony seating

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