Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services.
Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe.
GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages.
Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.
Come and work with us!
To join our team in Portugal, we are now recruiting a Service Process Controller, fluent in English, to support the Service Desk Agents within the service desk and the operations.
We are looking for candidates passionate about technology and innovation, customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.
Join a multicultural, dynamic and enthusiastic team of over 1600 colleagues from all over the world!
Role Purpose :
Service Process Controllers will respond to contractual incidents, alerts and complaints by identifying, monitoring and recording information.
They will work closely with Service Delivery Management and Process Management and will be aligned to one or more customers.
Key Accountabilities :