About the job role :
Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Technical Support Advisor , you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues.
Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
As a Technical Support Advisor , you will :
Answer and / or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We are looking for :
Native or Proficient in either Dutch / French / German / Turkish / Czech or Greek (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Proactive, self-motivated and a great team player
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance in voucher card (net)
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program