REVOLUT - Customer Support - Team Leader (m/f)
Michael Page
Porto, Porto, PT
há 5 dias
source : beBee

Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets Providing our users with an outstanding customer experience via our in -

app live chat - it is part of our mission to make Revolut users feel secure whilst using our service Representing Revolut online at all times Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience Analyzing customer data to make informed decisions -

REVOLUT is expanding it's activity in Portugal. - REVOLUT is expanding it's activity in Portugal. - Fluency in English and at least one other European language -

Prior customer support experience - Exceptional understanding of customer service, technical issue resolution and support best practices -

Previous people management experience - Empathy and love for helping people - Strong attention to detail and analytical skills -

Driven, self -motivated and highly flexible team player - Self -learner, independent problem -solver - Bachelor's degree or equivalent -

Proven record of improving SLAs for support teams - Experience working with data analysis and dashboards - Strong communication skills, great numeracy and IT skills

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