Continual Service Improvement Analyst - Trainee
há 3 dias

Job Summary

The Continual Service Improvement Analyst is responsible for the ongoing service improvement activities within the IT service delivery lifecycle and looks for opportunities to improve the performance of services to deliver enhanced value to the business.

The selected candidate will be part of a team based in Porto and will work in a high-tech fast learning environment, with colleagues across all Euronext locations.

You will act as an ITIL analyst in the development of new and existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and automation.

You will establish and maintain strong productive relationships with key stakeholders ensuring that the service requirements of the business are incorporated into a framework of continuous improvement.

Key Accountabilities

  • Documenting and analyzing the service delivery via data and measures;
  • Gathering and assessing Key Performance Indicators, reporting on process performance to recommend and implement changes to the workflow;
  • Documentation creation to ensure standardization and efficiency in the transition of information across the teams;
  • Researching solutions to increase the efficiency of the established workflows;
  • Develop and document CSI's own procedures and tools;
  • Provide support and guidance to technical teams as they implement service management practices, ensuring quality throughout the implementation;
  • Creative thinking and presenting ideas for business improvement


  • Degree, CET or equivalent in a related field;
  • Excellent communication skills, both oral and written;
  • English is a must, as it will be used on a daily basis to communicate with other teams and stakeholders;
  • Excellent interpersonal skills;
  • An affinity with Microsoft Office applications : Word, Excel, PowerPoint, Outlook.


  • Interest in financial markets;
  • Knowledge of ITIL framework and processes;
  • Candidate Criteria

  • A hands-on mentality and a structured way of working;
  • The ambition and potential to develop a successful IT career;
  • Ability to multi-task and prioritize;
  • Strong awareness and interest in technology;
  • Superb problem solving skills;
  • Solution oriented attitude;
  • Experience in working effectively within a team and on your own;
  • Excellent organizational skills;
  • Creativity and lateral thinking;
  • Enthusiasm and desire to learn.


  • We respect and value the people we work with
  • We are unified through a common purpose
  • We embrace diversity and strive for inclusion
  • Integrity

  • We value transparency, communicate honestly and share information openly
  • We act with integrity in everything we do
  • We don’t hide our mistakes, and we learn from them
  • Agility

  • We act with a sense of urgency and decisiveness
  • We are adaptable, responsive and embrace change
  • We take smart risks
  • Energy

  • We are positively driven to make a difference and challenge the status quo
  • We focus on and encourage personal leadership
  • We motivate each other with our ambition
  • Accountability

  • We deliver maximum value to our customers and stakeholders
  • We take ownership and are accountable for the outcome
  • We reward and celebrate performance
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